PUBLIC FACILITATION CENTRE (PFC)

INTRODUCTION :

The Udalguri District Administration has introduced an electronic delivery system for all public services. PFC is an e-Governance package which introduced to meet such objectives like speed, efficiency, consistency and reliability and to substantially improve the citizen interface etc. This web-enabled software is developed to automate a number of citizen-centric services being delivered by the district administration. The current ver­sion of PFC provides a single window facility for submitting applica­tion forms for various services and allows them to monitor the status of the application till its processing is completed. It allows the head of the office to monitor the overall performance of various officers responsible for deliver­ing these services.

PFC is established to serve the purpose of the common people, by giving them services like Permanent Residence Certificate(PRC), Jamabandi, Birth Certificate,  Death Certificate, Legal Heir, Bakijai and many others services etc. within stipulated time frame. PFC project is first of its kind in Udalguri, where all the citizen centric certificates are computerized and issued through a single window.

How it works :

The software has client and server components developed mainly using ASP(Active Server Pages), VB6(Visual Basic 6) as front end and SQL-2005 (Structured Query Language) Server  as back end. The Development of software, maintenance of database and all other technical support to this project have been provided by NIC, District Centre, Udalguri. The main PFC Centre in the Deputy Commissioner Office is connected to NIC, Udalguri which is also the main server room as well as to the computer room at the first floor of the DC Office building.

Type of Services & Timelines provided by PFC Version 1.0 in the initial stage.

 

 
Services to be added in the next PFC Version 1.1

Public Benefits:

Since it is a facilitation centre, utmost importance is given to the public so that they could get certificate easily. People know when they will get the certificate after applying in the centre. They can get a certificate in the stipulated time mentioned above. The common people did not need to go from branch to branch in search of certificates instead they could easily get from the PFC counter.

The major benefits are, like:

1. Public is getting the Certificate in shorter time period.

2. With the monitoring facilities one can find out the present status of his/her application.

3. With the well-designed application form, Document required for applying for a certificate is clear to the Applicant.

4. People do not have to roam around the Branch to Branch to know about the status of the Certificate.

Benefits of District Administration :

PFC will provide commendable job in delivering of public services to the people. The entire work of Certificate Branch is now completely computerized and computerized certificates are issued to the public in quick time. Along with general certificates like PRC, PRC Circular, Non Creamy etc. Bakijai Certificates are also issued. Two Dealing Assistants are allotted to look after the matters of PFC. All the works of PFC is done by PFC Staffs. All the revenue earned by PFC will go to the District Administration.

The major benefits are, like:

1. Quick disposal of Certificates.

2. Transparency in the certificate issue system.

3. Less manpower requirement.